Terms of Service

1. About Us

Pufferfish Technology Ltd is a technology consulting and digital transformation company providing services including:

• Cybersecurity Services
• Software Development
• Systems Integration
• Cloud Services
• IT Consulting
• Data Analytics
• Infrastructure Solutions
• Managed Technology Services
• Business Intelligence Solutions

2. Acceptance of Terms

By using our services, you confirm that:

• You are legally capable of entering into agreements.
• You have authority to act on behalf of your organization where applicable.
• You agree to comply with all applicable laws.

3. Services

Pufferfish may provide services under separate project agreements, statements of work, service contracts, or proposals.

Specific project terms shall supersede these general terms where applicable.

4. Client Responsibilities

Clients agree to:

• Provide accurate information.
• Cooperate during project delivery.
• Maintain security of credentials.
• Obtain necessary permissions for data shared with us.
• Use services lawfully.

5. Intellectual Property

Unless otherwise agreed in writing:

• Pufferfish retains ownership of proprietary methodologies, frameworks, templates, tools, and intellectual property.
• Clients retain ownership of their data and pre-existing intellectual property.
• Custom deliverables will be governed by the applicable project agreement.

6. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Business information
• Trade secrets
• Technical information
• Proprietary materials
• Client data

Confidentiality obligations survive termination of services.

7. Acceptable Use

Users shall not:

• Violate any law or regulation.
• Attempt unauthorized access.
• Interfere with systems or networks.
• Distribute malicious software.
• Use services for fraudulent purposes.
• Infringe intellectual property rights.

8. Data Protection

Each party shall comply with applicable data protection laws including:

• NDPA
• GDPR
• UK GDPR
• Other applicable privacy regulations

Where required, separate Data Processing Agreements may be executed.

9. Fees and Payments

Where services are fee-based:

• Fees are specified in proposals or agreements.
• Invoices are payable according to agreed payment terms.
• Late payments may attract administrative charges permitted by law.
• Services may be suspended for material non-payment.

10. Service Availability

While we strive for reliability, we do not guarantee uninterrupted availability of websites, systems, or services.

Scheduled maintenance and unforeseen disruptions may occur.

11. Warranties Disclaimer

Services are provided on an "as available" and "as is" basis except where otherwise expressly stated in a written agreement.

To the maximum extent permitted by law, all implied warranties are disclaimed.

12. Limitation of Liability

To the fullest extent permitted by law, Pufferfish shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Loss of business opportunities
• Loss of data
• Business interruption

Total liability shall not exceed amounts paid for the relevant services during the preceding twelve (12) months unless otherwise required by law.

13. Indemnification

Users agree to indemnify and hold harmless Pufferfish Technology Ltd from claims arising from:

• Misuse of services
• Violation of laws
• Breach of these Terms
• Infringement of third-party rights

14. Suspension and Termination

We reserve the right to suspend or terminate access where:

• These Terms are violated.
• Fraudulent activity is suspected.
• Security risks arise.
• Legal requirements demand such action.

15. Force Majeure

Neither party shall be liable for delays caused by events beyond reasonable control, including:

• Natural disasters
• Cyber attacks
• Government actions
• Internet outages
• Power failures
• War or civil unrest

16. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Where international clients are involved, parties may mutually agree to arbitration or alternative dispute resolution mechanisms.

17. Dispute Resolution

Parties shall first attempt good-faith negotiations.

If unresolved, disputes may be submitted to mediation or arbitration before resorting to litigation.

18. Amendments

Pufferfish may update these Terms from time to time.

Continued use of services constitutes acceptance of updated Terms.

19. Contact Information